Returns & Exchanges

General Terms and Conditions

• We accept returns up to 30 days after receipt of goods
• Returned goods must be accompanied by a completed returns form.
• If your return is from the USA use this form
• If your return is from Canada use this form
• If your return is from UK, please send an email to returns@fuelmotorcycles.eu.
• Worldwide use this form
• Returned goods must be unused & supplied with their original packaging, any items returned without packaging may be liable for an administration charge. Customers are responsible for ensuring returns arrive in good condition.   
• We cannot accept returns or exchanges of items that have been personalized, e.g. special orders or promotional/free gifts.
• Goods must be returned with relevant promotional/free gifts, bar any literature. Please note that if the promotional/free gift items are not included in the return, their value will be deducted from the total refund amount.
• Fuel Motorcycles reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use.  This includes agencies, individuals and companies using the Fuel Motorcycles ecommerce platform and returns process to procure goods for commercial purposes.

Please note that all shipments may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. 

Mystery Boxes: The mystery boxes items will be non-refundable. You will still be able to exchange the product for a different size if needed. If we do not have stock of the desired size, we could exchange it for other product of the same category. Mystery Boxes are excluded from any applicable promotions or discounts.

IMPORTANT NOTICE ON UK RETURNS – Brexit Returns & Exchanges

Please, email returns@fuelmotorcycles.eu in order to get full assistance on your return/exchange process. We are here to help!

Refunds

If you wish for a refund of the amount, the maximum term for requesting a refund is of 30 working days as of the date of reception of the order. The product has to be checked by Fuel Motorcycles and must be in non use conditions and with the original packaging.

Freight cost is customer’s responsibility unless the error is on our part.

The refund will be made using the original payment method.

Defective product

If you receive a defective product you must contact to Fuel Motorcycles. Once Fuel Motorcycles checks the product it will be changed immediately by a new brand article. Fuel Motorcycles assumes the shipments costs.

Exchanges

In case of a size exchange, Fuel Motorcycles offers a shared freight costs policy:

• Customers will assume the freight cost of the returning items (with the shipping company of their election).
• Fuel Motorcycles will assume the cost of resending the new product (Custom Taxes not included).

All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. 

 

Return Address USA only

FUEL MOTORCYCLES
Seller Success Logistics 7101 E 38th St.
Unit 7154
Tulsa, OK 74145 USA

 

Return Address Worldwide

Fuel Bespoke 2 SL (VAT Number B67230086)

C/Treball 17, 08940,
Cornellá de Llobregat, Barcelona
España

store@fuelmotorcycles.eu