Leaving the main road means exploring the world, living life, taking risks, and mapping new paths. We want to be your partner in these adventures, taking care of you if something happens.
Introducing our exclusive "Crash Replacement Policy," designed to support you when accidents occur. We understand that even with the best gear, accidents can happen, and we're here to provide assistance when you need it most.
How does the Crash Replacement Policy work?
- Reach out to us at firstname.lastname@example.org, detailing the incident and attaching pictures of the damaged item(s).
- Please note that this policy is applicable to accidents that occur on the road and does not cover off-road incidents.
- We assess each claim carefully, ensuring that only genuine claims are considered (our determination of claim authenticity is final).
- It's important to understand that normal wear and tear or damage caused by misuse is not covered by this policy.
- If your claim meets the criteria, we will provide you with a replacement item from the same gear category.
- In line with our commitment to sustainability, we may request the damaged item back for recycling or reuse, aligning with our company's environmental policies. Our replacement policy is designed with both our customers and the environment in mind, and it does not infringe upon your statutory rights.
- We reserve the right to make alternative offers at our discretion.
- We also reserve the right to reject claims that we deem to be abusive of the Crash Replacement Policy.
Furthermore, we hope this Crash Replacement Policy brings you peace of mind and demonstrates our dedication to your satisfaction and safety. Ride with confidence, knowing that Fuel has your back.